Netsoins is a computerized user file management software (DUI) used in nursing homes and medico-social establishments. Access is based on a unique URL for each structure, individual identifiers, and increasingly often, a second authentication factor. Understanding this architecture helps avoid most of the daily blockages faced by care teams.
Netsoins Subdomains: Understanding the URL Before Connecting
The first source of confusion when connecting lies in the very structure of the portal’s web addresses. Netsoins does not use a single URL. Each establishment has a specific subdomain, often composed of a prefix related to the group or residence, followed by .netsoins.com.
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The most common prefixes correspond to distinct environments: g.netsoins for management, e.netsoins for the educational space, c.netsoins for the care aspect, or hsm.netsoins.com for certain secure accommodations. Entering the wrong prefix leads to a portal that does not recognize your identifiers, without an explicit error message.
Before any attempt to connect, you must retrieve the exact address provided by your establishment’s management or IT department. Some structures display it on a paper memo in the care room, while others integrate it directly as a favorite on shared workstations. If you change browsers or devices, make sure the saved URL is indeed that of your residence and not that of another site in the group.
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To access the Netsoins application without error, the most reliable method is to copy and paste the address from an internal document rather than typing it from memory.
Netsoins Identifiers and Access Rights by User Profile
Login identifiers are assigned by your establishment’s administrator, not by the software publisher. No public accounts exist for Netsoins. A newcomer (caregiver, manager, administrative agent) receives a username/password pair upon starting their position or during initial training.
The level of access depends on the profile defined in the system. A nursing assistant will not have the same visible modules as a coordinating physician or an administrative manager. This segmentation is not a bug: it complies with GDPR requirements and health data hosting (HDS) regulations.
- A caregiver profile accesses transmissions, the care plan, and the resident’s vital signs, but not billing data.
- An administrative profile manages admissions, movements, and the financial aspect, without viewing the complete medical file.
- A physician profile has expanded access to the computerized medical file, prescriptions, and teleconsultation reports.
If a module you usually use disappears after an update or a change in position, the issue almost always stems from a modification of your rights. Contact your IT reference or manager to verify your profile.
Two-Factor Authentication on Netsoins: What Changes for Caregivers
From 2024-2025, several groups of nursing homes and IT departments are planning to deploy multi-factor authentication (MFA) on Netsoins portals. The principle: after entering your password, a second temporary code is required, sent via SMS or generated by an authentication app installed on a work smartphone.
This change has direct practical consequences. Each caregiver must have a compatible device to receive the second factor. In case of loss or change of phone, a recovery procedure must be planned in advance by the establishment.
Three points to anticipate before activating MFA:
- Ensure that the phone number associated with your account is up to date in the system.
- Install the authentication app recommended by your IT department on the work device (not on a personal device, unless explicitly agreed).
- Test the recovery procedure at least once before going live, to avoid a total blockage on the day of the switch.
MFA adds a few seconds to each login, but it significantly reduces the risk of unauthorized access to residents’ health data.
Managing Your Netsoins Space on a Daily Basis
Once logged in, the homepage displays information related to the sector selected during your last session. This sector setting remains in memory from one connection to another. If you work in multiple units, be sure to check the active sector before entering a transmission or care, to avoid assigning it to the wrong resident.
Navigation is based on modules accessible from a main menu: administrative file, transmissions (narrative or targeted), care plan, vital signs. Each module is subdivided into tabs and filterable views by period or type of information.
Transmissions and Care Traceability
Entering a transmission can be done from the homepage or from the resident’s transmission notebook. A targeted transmission follows the DAR structure (Data, Actions, Results), while a narrative transmission remains free-form. After validation, the transmission appears in the resident’s chronological feed and can no longer be deleted, only completed or closed.
Logout and Session Security
Netsoins automatically logs out after about thirty minutes of inactivity. On a shared workstation in the care room, manually logging out after each use remains a good practice. Forgetting to log out exposes the account to use by a third party, which raises issues of traceability and accountability.
Password management is done from the user profile settings. In case of forgetfulness, resetting goes through the establishment’s administrator, not through an automatic link sent by email. Planning a strong password from the first login helps avoid multiple reset requests to the manager or IT department.